Refund policy

Last updated: September 16, 2026

This Refund Policy applies to physical products purchased directly from 67btur Qr through 67btur-qr.myshopify.com. It explains when you may request a return, refund, or exchange and how approved requests are handled.

Unless otherwise stated, business days are Monday through Friday, excluding U.S. federal holidays. Calendar days include weekends and holidays.

30-Day Return and Exchange Window

You may request a return or exchange within 30 calendar days after the product was actually delivered.

Returns are accepted if you change your mind, purchase the wrong product, or no longer need it, provided the applicable condition requirements below are met. You may also request assistance when a product arrives damaged, defective, incorrect, with missing parts or components, or materially different from its description.

All physical products, including promotional and discounted products, are covered by the same policy. We do not designate physical products as “Final Sale.”

For products delivered in separate packages, the 30-day period is calculated separately from the actual delivery date of each product.

An item missing entirely from a delivered package is handled under our Shipping Policy and does not need to be returned. A product that was delivered but has missing parts or components is handled under this Refund Policy.

This policy applies only to purchases made directly through 67btur-qr.myshopify.com. Products purchased from another retailer, another authorized store, a brand website, or a third-party marketplace must be returned to the original seller.

Product Condition

For a non-defective return, the product must meet all of the following requirements:

New.
Unused.
Unworn and unwashed, where applicable.
Accompanied by its original packaging.
Accompanied by all original tags.
Accompanied by all parts and accessories supplied with it.

Different condition rules apply when a product arrives damaged, defective, incorrect, with missing parts or components, or materially different from its description. Reasonable opening, testing, or inspection needed to discover or document the reported problem does not by itself make the product ineligible.

How to Request a Return or Exchange

Email support@67btur-qr.myshopify.com within the 30-calendar-day period. Include:

Your order number.
The email address used at checkout.
The product and quantity involved.
The reason for the return or exchange.
If requesting an exchange, the available size, color, or same-priced variant you want.

For a product reported as damaged, defective, incorrect, missing parts or components, or materially different from its description, also include photographs that reasonably show the product, the reported problem, and its packaging when those photographs are reasonably available.

After receiving the information listed above, we will review the request and email our decision within 2 business days.

If the request is approved, we will email you:

A return authorization.
Return instructions.
A prepaid return label.

Do not send a product before receiving our approval and prepaid label. A package sent without approval or through a different return method is not an approved return.

Approved Returns and Return Costs

All approved returns and exchanges must be completed by mail. We do not accept in-person returns or drop-offs.

You must hand the approved return to the carrier identified on our prepaid label within 14 calendar days after we email the approval and label.

A carrier’s first acceptance scan, a dated acceptance receipt, or written carrier confirmation serves as proof that the package was handed over on time. The package does not need to arrive at our fulfillment location within those 14 calendar days.

Keep the carrier receipt until the return, refund, or exchange is complete.

Every approved return or exchange receives a prepaid return label. We do not charge any of the following:

Return shipping.
Restocking fees.
Return processing fees.

No other return-related charge is deducted from an approved refund. Standard delivery for the original order was free, so no outbound shipping charge is deducted.

Inspection

After tracking shows that an approved return was delivered to our fulfillment location, we will inspect it and email the result within 2 business days.

For a non-defective return, we verify that the product meets the condition requirements stated above. For a reported product problem, we take into account any reasonable opening, testing, or inspection needed to identify the issue.

If a reported quality problem is not confirmed but the product still meets the non-defective return conditions, we will process it as an ordinary return.

If the product does not have a confirmed quality or fulfillment problem and does not meet the non-defective return conditions, we will deny the requested refund or exchange, explain the specific reason by email, and return the product to you at our expense. We will not charge return shipping, a restocking fee, or a return processing fee.

Refund Amount and Timing

After inspection confirms that a return meets this policy, we will issue the refund to the original payment method within 2 business days.

We will email you when the refund has been issued and identify the refund amount and original payment method.

The refund for a returned product includes both of the following:

The amount actually charged for that product after discounts applied to it at checkout.
The corresponding sales tax charged for that product.

You may return one or more eligible products or quantities without returning the entire order. The refund applies only to the returned products. Products that are not returned are unaffected.

If every product in an order is refunded, the refund includes the entire amount charged at checkout, including applicable sales tax.

A promotional code or coupon has no separate cash value and is not refunded as cash.

After we issue the refund, your bank or payment provider typically takes up to 10 additional business days to post it to your account. Posting times are controlled by the bank or payment provider and are not included in our 2-business-day refund issuance period.

If the refund has not appeared after 10 business days, email support@67btur-qr.myshopify.com. We will respond within 2 business days and provide the refund reference or other transaction details available to us.

Refunds are issued to the original payment method. If the payment provider cannot complete the refund and returns the funds to us, we will contact you to arrange a lawful, verifiable, no-fee alternative.

Exchanges

Eligible non-defective returns and products with an approved quality or fulfillment problem may be exchanged.

An exchange is limited to one of the following available options:

Size.
Color.
Same-priced variant of the same product.

Exchanges are subject to inventory availability.

If you want a different product or a differently priced product, the original product must first be returned for a refund. You may then place a separate order for the new product. We do not process price adjustments as part of an exchange.

After the returned product passes inspection, we will place the replacement package in the carrier’s physical possession within 1–2 business days and email its tracking information. For replacement shipments to the 50 U.S. states, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands, eligible U.S. military addresses, the Federated States of Micronesia, the Republic of the Marshall Islands, and the Republic of Palau, estimated transit time is 2–4 business days. For any other destination supported at checkout, replacement transit time varies by destination and carrier, and we do not promise a uniform 2–4-business-day estimate.

If the requested replacement is unavailable, we will issue the applicable refund to the original payment method within 2 business days.

A replacement or exchanged product receives a new 30-calendar-day return and exchange period beginning on its actual delivery date.

Approved Returns Lost or Damaged in Transit

Once an approved return is accepted by the carrier using our prepaid label, 67btur Qr is responsible for the package during return transit.

If the package is delayed, lost, or damaged, we will work directly with the carrier. You will not be required to file a carrier claim or pay another charge.

Once the return loss or damage is confirmed, we will either:

Issue an approved refund within 2 business days.
Place an approved exchange or replacement in the carrier’s physical possession within 1–2 business days.

If the requested replacement is unavailable, we will issue the applicable refund to the original payment method within 2 business days.

Order Cancellations

Orders may be canceled before the carrier physically takes possession of the affected package, subject to our Shipping Policy. That policy also explains the separate cancellation protections that apply to processing delays.

After the carrier physically takes possession, an eligible return may be requested after delivery under this policy.

Manufacturer Warranties and Legal Rights

If a product includes a written manufacturer warranty, its terms or clear instructions for accessing them will be available on the product page before purchase. The warranty remains available according to its terms and is additional to this policy and any rights or remedies that cannot be limited under applicable law.

This voluntary 30-day return policy does not limit any rights or remedies available under applicable law for damaged, defective, or misdescribed products.